SHINE ON

F.A.Q. + POLICIES

F.A.Q.

We know that SHINE may be new to some of you. Here are a few FAQs that might help answer some of your questions. If you have any other questions that need to be addressed, please contact us at manager@shinehotpilates.com

 

What Class Format Is Best for First Timers?

New to Shine? We recommend taking Hot Arms, Abs & Ass-ets for your first class! First-timers are strongly encouraged to arrive 15 minutes early so our staff can walk you through your first Shine experience. If you anticipate being late, please call and notify our front desk staff.

What do I need to bring to class?

We provide a sweat towel and yoga mat for class.

We recommend bringing a mat towel, water, and a good attitude -- it's going to get hot and it's going to get loud!

Mat towels are available for rent and water is available for purchase. We also offer ear plugs at the front desk.

Is there a shower or changing rooms?

Showers and changing rooms are offered at all studio locations.

Our showers are complete with shampoo, conditioner, and body wash, and our changing rooms are equipped with toiletries and hair dryers to help you freshen up after class.

Does Shine Offer a Discounted Class for First Timers?

First-timers can enjoy their first class for $18. Visit the Memberships + Rates tab to claim your Intro Class. 

Can I rent the studio?

Do you want a personal event to celebrate a birthday, a bachelorette party, or just because? Rent the studio with your favorite Shine Hot Pilates + Sculpt instructor! Bring your squad and choose your vibe, theme, and format! Mat towels are provided.

PRIVACY + DATA POLICIES

This Privacy and Data Protection Policy (“Policy”) relates to our website at (the “Site”), and all related downloadable software, mobile application, and other services provided by us and in or on which a link to this Privacy Policy is displayed, and all other communications with individuals by written or oral means, such as email or phone (collectively, together with the Site, (our “Service”).

This Policy describes the information that Shine Hot Pilates + Sculpt Studio (“we” or “us”) gathers on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, or by purchasing or using any Services, you consent to the privacy practices described in this Policy.

This Policy is incorporated into, and is subject to, our Terms and Conditions.

Shine Hot Pilates + Sculpt Studio knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information, and the steps that we take to safeguard the information to protect your privacy. By visiting Shine Hot Pilates + Sculpt  Studio, you are accepting and consenting to the practices described in this Fitness Studio.

DEFINITIONS

“Client” means a customer of ours.

“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of any of our Services stores within the Service which would include but not be limited to documents, information, and photographs uploaded by a Client to our Site.

“Personal Data” means information that specifically identifies an individual or that is linked to information that identifies a specific individual. 

“Member Account” means the third-party booking site, Mariana Tek, that can be accessed only by Users, and where access requires the use of a login ID and a password.

“User” means a Client or an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.

“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.

CONTROLLERS OF PERSONAL INFORMATION

Any personal information provided to or gathered by Shine Hot Pilates + Sculpt Studio is controlled by ShineLikeaDiamond, LLC.

What personal information about members does Shine Hot Pilates + Sculpt Studio gather?

The information we gather from our members helps us to continually improve your experience at Shine Hot Pilates + Sculpt. We use a third-party software provider called Mariana Tek to manage bookings, and membership accounts and to store your personal information. This personal information may include: your name and contact information; date of birth; preferred communication methods; bank details and credit card details.

We will also collect data about your health and ability to participate at Shine Hot Pilates + Sculpt Studio. We also create information that becomes part of the personal information we hold about you, such as your usage of the studio. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 16.

WE MAY ALSO COLLECT THE FOLLOWING INFORMATION

PHOTOGRAPHS FOR MEMBER PROFILE

In the interests of good customer service, we may take a digital photograph of each member to store against their account details. This is completely optional and is simply used to help us identify you. By providing the digital photograph to us, you are consenting to our using it only in the manner set out in this Policy.

CONTACTING US VIA WEBSITE OR OTHERWISE

When you use the www.shinehotpilates.com website (“Our Site”) or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us.

This includes details such as your name, address, telephone, fax, email, and mobile phone number as well as traffic data, location data, web logs, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access. If you contact us, we may keep a record of that correspondence.

SURVEYS

We also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We use personal information to provide the services you request from Shine Hot Pilates + Sculpt Studio such as facilitating: staff administration, administration of your membership or account at the studio, facilitating bookings of classes and appointments with our own or third-party service providers, and other transactions.

We may also use the information to: advertise products and services, process payments and maintain accounts and records, prevent crime and aid in the prosecution of offenders, and administer and maintain membership records. In addition, we use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical, or other functions on our behalf.

MISC. + THIRD PARTY

Depending upon your subscription choices, we may also use your details to send you newsletters and promotions and to conduct online surveys. We will also use the information in the course of collecting your membership fees and any other payments that may be due to us from you. If you apply for employment at Shine Hot Pilates + Sculpt Studio, we use the personal information you supply to process your job application.

Other than as set out in this Privacy Policy we will not share your personal information with third parties for marketing or any other purposes without your consent, unless we are required to do so by law.

PHOTO/ VIDEO RELEASE

PHOTO/ VIDEO CONTENT FOR ADVERTISING

From time to time, we may take photographs and videos of classes in the studio for marketing purposes on (including but not limited to) leaflets, the website, newsletters, and on social media platforms. Consent is gained when you book and attend classes at Shine Hot Pilates + Sculpt Studio, via the Terms & Conditions.

 

You hereby grant Shine Hot Pilates, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Shine Hot Pilates and to use and publish these photos or videos in print and/or electronically.

You agree that Shine Hot Pilates + Sculpt Studio may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising, and web content.