F.A.Q. + POLICIES

PRIVACY POLICY

Shine Hot Pilates + Sculpt Studio (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and delete your information when you use:

• Our website
• Our mobile application
• Our services, including class bookings and memberships

(collectively, the “Services”)

​This Policy describes the information that Shine Hot Pilates + Sculpt Studio gathers on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, or by purchasing or using any Services, you consent to the privacy practices described in this Policy.

This Policy is incorporated into, and is subject to, our Terms and Conditions.

​Shine Hot Pilates + Sculpt Studio knows that you care how information about you is used and shared, and we appreciate your trust in us to do that carefully and sensibly. This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information, and the steps that we take to safeguard the information to protect your privacy. By visiting Shine Hot Pilates + Sculpt  Studio, you are accepting and consenting to the practices described in this Fitness Studio.

DEFINITIONS

“Client” means a customer of ours.

“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of any of our Services stores within the Service which would include but not be limited to documents, information, and photographs uploaded by a Client to our Site.

“Personal Data” means information that specifically identifies an individual or that is linked to information that identifies a specific individual. 

“Member Account” means the third-party booking site, Mariana Tek, that can be accessed only by Users, and where access requires the use of a login ID and a password.

“User” means a Client or an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.

“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.

CONTROLLERS OF PERSONAL INFORMATION WE COLLECT

Any personal information provided to or gathered by Shine Hot Pilates + Sculpt Studio is controlled by ShineLikeaDiamond, LLC.

What personal information about members does Shine Hot Pilates + Sculpt Studio gather?

The information we gather from our members helps us continually improve your experience at Shine Hot Pilates + Sculpt. We use a third-party software provider called Mariana Tek to manage bookings, membership accounts, and to store your personal information. This personal information may include: your name, email, phone number, date of birth, preferred communication methods, account login credentials, and payment details (processed securely via third-party providers).

We will also collect data about your health and ability to participate in classes at Shine Hot Pilates + Sculpt Studio. We also create information that becomes part of the personal information we hold about you, such as your usage of the studio. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 16.

WE MAY ALSO COLLECT THE FOLLOWING INFORMATION

PHOTOGRAPHS FOR MEMBER PROFILE

In the interests of good customer service, we may take a digital photograph of each member to store against their account details. This is completely optional and is simply used to help us identify you. By providing the digital photograph to us, you are consenting to our using it only in the manner set out in this Policy.

Studio photos/videos for marketing purposes (with consent) are also collected for branded marketing.

CONTACTING US VIA WEBSITE OR OTHERWISE

When you use the www.shinehotpilates.com website (“Our Site”) or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us.

This includes details such as your name, address, telephone, fax, email, and mobile phone number as well as traffic data, location data, web logs, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access. If you contact us, we may keep a record of that correspondence.

DEVICE + USAGE DATA

When you use our website or mobile application, we may collect certain information automatically, including your IP address, browser type, device information, operating system, and details about your interactions with our services. This may include app activity, pages visited, features used, and other communication or usage data collected for analytics, operational, or security purposes.

SURVEYS

We also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We use personal information to provide the services you request from Shine Hot Pilates + Sculpt Studio such as facilitating: staff administration, administration of your membership or account at the studio, facilitating bookings of classes and appointments with our own or third-party service providers, and other transactions.

We may also use the information to: advertise products and services, process payments and maintain accounts and records, prevent crime and aid in the prosecution of offenders, and administer and maintain membership records. In addition, we use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical, or other functions on our behalf.

MISC. + THIRD PARTY

Depending upon your subscription choices, we may also use your details to send you newsletters and promotions and to conduct online surveys. We will also use the information in the course of collecting your membership fees and any other payments that may be due to us from you. If you apply for employment at Shine Hot Pilates + Sculpt Studio, we use the personal information you supply to process your job application.

Other than as set out in this Privacy Policy we will not share your personal information with third parties for marketing or any other purposes without your consent, unless we are required to do so by law.

PHOTO/ VIDEO RELEASE

PHOTO/ VIDEO CONTENT FOR ADVERTISING

From time to time, we may take photographs and videos of classes in the studio for marketing purposes on (including but not limited to) leaflets, the website, newsletters, and on social media platforms. Consent is gained when you book and attend classes at Shine Hot Pilates + Sculpt Studio, via the Terms & Conditions.

You hereby grant Shine Hot Pilates, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Shine Hot Pilates and to use and publish these photos or videos in print and/or electronically.

You agree that Shine Hot Pilates + Sculpt Studio may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising, and print, social, or web content.

HOW WE COLLECT INFORMATION

WE COLLECT INFORMATION A FEW WAYS:

• When you create an account or book a class
• When you use our website or mobile app
• Through trusted third-party platforms that support our services

THIRD-PARTY SERVICES (INCLUDING MARIANA TEK)

WE USE MARIANA TEK AS OUR TRUSTED PARTNER

 In order to provide a seamless experience, we use trusted third-party platforms to support our operations.

This includes Mariana Tek, which we use to manage bookings, memberships, customer accounts, and certain transactional data. Mariana Tek acts as a service provider on our behalf and is required to handle your data securely and in accordance with applicable privacy standards.

We may also use third-party providers for payment processing, analytics, and communications. These providers may collect and process information as necessary to perform their services for us.

HOW WE USE YOUR INFORMATION

We use your information to operate and improve our Services, including managing your bookings and memberships, processing payments, and communicating with you about your account.

We may also use your information to send updates, promotions, or studio news, where you have provided consent or where permitted by law. You may opt out of these communications at any time.

Additionally, we use information to improve our offerings, enhance user experience, and maintain the security and integrity of our Services.

HOW WE SHARE YOUR INFORMATION

WE DO NOT SELL YOUR PERSONAL INFORMATION.

We may share your information with trusted service providers who assist us in operating our business, including booking platforms, payment processors, and analytics providers. We may also disclose information where required by law or to protect our rights and operations.

All third parties are expected to process your information securely and only as necessary to provide their services.

DATA RETENTION

DATA DELETION

YOU HAVE THE RIGHT TO REQUEST DELETION OF YOUR PERSONAL DATA.

You may request deletion at any time by contacting us at info@shinehotpilates.com or submitting a request via shinehotpilates.com

To help us process your request, please include your name and the email address associated with your account.

Upon receiving a request, we will take reasonable steps to delete or anonymize your personal information within thirty (30) days. Please note that we may retain certain information where required to comply with legal obligations, prevent fraud, or maintain necessary business records.

YOUR PRIVACY RIGHTS

YOU ARE ALWAYS IN CONTROL OF YOUR INFORMATION.

Depending on your location, you may have the right to request access to the personal information we hold about you, request corrections, request deletion, or opt out of certain communications.

You may also withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@shinehotpilates.com

COOKIES & TRACKING

When you use our website, we may collect certain information automatically through cookies and similar tracking technologies. This may include technical data, usage data, and information about how you interact with our site.

This information helps us improve functionality, analyze performance, and enhance your experience. You can control the use of cookies through your browser settings.

DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.

These measures include secure systems, limited access to data, and the use of trusted service providers. While we take appropriate steps to safeguard your information, no method of transmission or storage is completely secure.

CHILDREN’S PRIVACY

SHINE HOT IS DESIGNED FOR ADULTS.

Our Services are intended for adults. We do not knowingly collect personal information from children under the age of 13 without appropriate consent.

In cases where information related to minors is provided (such as through family memberships), it is done with the awareness and consent of a parent or guardian.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised effective date.

CONTACT US

If you have any questions or requests, we’re here to help.

Shine Hot Pilates + Sculpt Studio info@shinehotpilates.com