F.A.Q. + POLICIES
We know that SHINE may be new to some of you. Here are a few FAQs that might help answer some of your questions. If you have any other questions that need to be addressed, please contact us at firstname.lastname@example.org
What kind of Studio is Shine Hot?
Shine originated as a hot pilates + sculpt studio, but we are quickly expanding into other areas of fitness. We still do hot pilates + sculpt, but you'll start to see more classes pop up that maintain the energy and community we deliver at Shine Hot Studio.
What is hot mat pilates + scuplt?
In a nutshell, it's:
- 90º+ heat to sweat it all out
- Mat, towel, minimal equipment
- Carefully curated, fun and challenging
- Sculpt Conditioning with fresh beats and moves
What do I need to bring to class?
A mat and face towel are provided, but you should bring a mat towel (required), ankle weights, water, and a good attitude.
If you don't have ankle weights, a mat towel, or water you can rent or buy those items. Except for the water... you can't really rent that!
Is there a shower or changing rooms?
Yes! We have showers and changing rooms for you because we know everyone is busy and on the go. We also have a water bottle filling station so you can top off your water before and after you leave a session.
What kind of music do you play?
Music is the soul of our classes. We play upbeat, high-energy music that ranges in style. We personally love hip-hop and the energy it brings to a routine. Check the schedules tho—some classes have more explicit music than others and are noted on the class schedule.
PRIVACY + DATA POLICIES
This Policy describes the information that Shine Hot Pilates + Sculpt Studio (“we” or “us”) gathers on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, or by purchasing or using any Services, you consent to the privacy practices described in this Policy.
This Policy is incorporated into, and is subject to, our Terms and Conditions.
Shine Hot Pilates + Sculpt Studio knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information, and the steps that we take to safeguard the information to protect your privacy. By visiting Shine Hot Pilates + Sculpt Studio, you are accepting and consenting to the practices described in this Fitness Studio.
“Client” means a customer of ours.
“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of any of our Services stores within the Service which would include but not be limited to documents, information, and photographs uploaded by a Client to our Site.
“Personal Data” means information that specifically identifies an individual or that is linked to information that identifies a specific individual.
“Member Account” means the third-party booking site, Mariana Tek, that can be accessed only by Users, and where access requires the use of a login ID and a password.
“User” means a Client or an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.
“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.
CONTROLLERS OF PERSONAL INFORMATION
Any personal information provided to or gathered by Shine Hot Pilates + Sculpt Studio is controlled by ShineLikeaDiamond, LLC.
What personal information about members does Shine Hot Pilates + Sculpt Studio gather?
The information we gather from our members helps us to continually improve your experience at Shine Hot Pilates + Sculpt. We use a third-party software provider called Mariana Tek to manage bookings, and membership accounts and to store your personal information. This personal information may include: your name and contact information; date of birth; preferred communication methods; bank details and credit card details.
We will also collect data about your health and ability to participate at Shine Hot Pilates + Sculpt Studio. We also create information that becomes part of the personal information we hold about you, such as your usage of the studio. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 16.
WE MAY ALSO COLLECT THE FOLLOWING INFORMATION
PHOTOGRAPHS FOR MEMBER PROFILE
In the interests of good customer service, we may take a digital photograph of each member to store against their account details. This is completely optional and is simply used to help us identify you. By providing the digital photograph to us, you are consenting to our using it only in the manner set out in this Policy.
CONTACTING US VIA WEBSITE OR OTHERWISE
When you use the www.shinehotpilates.com website (“Our Site”) or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us.
This includes details such as your name, address, telephone, fax, email, and mobile phone number as well as traffic data, location data, web logs, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access. If you contact us, we may keep a record of that correspondence.
We also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We use personal information to provide the services you request from Shine Hot Pilates + Sculpt Studio such as facilitating: staff administration, administration of your membership or account at the studio, facilitating bookings of classes and appointments with our own or third-party service providers, and other transactions.
We may also use the information to: advertise products and services, process payments and maintain accounts and records, prevent crime and aid in the prosecution of offenders, and administer and maintain membership records. In addition, we use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical, or other functions on our behalf.
MISC. + THIRD PARTY
Depending upon your subscription choices, we may also use your details to send you newsletters and promotions and to conduct online surveys. We will also use the information in the course of collecting your membership fees and any other payments that may be due to us from you. If you apply for employment at Shine Hot Pilates + Sculpt Studio, we use the personal information you supply to process your job application.
PHOTO/ VIDEO RELEASE
PHOTO/ VIDEO CONTENT FOR ADVERTISING
From time to time, we may take photographs and videos of classes in the studio for marketing purposes on (including but not limited to) leaflets, the website, newsletters, and on social media platforms. Consent is gained when you book and attend classes at Shine Hot Pilates + Sculpt Studio, via the Terms & Conditions.
You hereby grant Shine Hot Pilates, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Shine Hot Pilates and to use and publish these photos or videos in print and/or electronically.
You agree that Shine Hot Pilates + Sculpt Studio may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising, and web content.